1. How can I track my order ?
If you want to check the delivery status of your order, you can find your tracking information by visiting the Order page : My Account - My Orders.
If you have any other questions about the status of your order, you can contact our Customer Service team by submitting your purchased order code number to our Customer Service (+855) 12 57 57 78 / (+855) 69 57 57 78 / (+855) 88 57 57 788.
2. How much does shipping cost ?
We strive to maintain low shipping costs. The shipping price associated with each item is displayed at checkout. The cost varies depending on the size, weight and destination of your item(s).
3. Where does my order ship from ?
Vender is both online direct-sale. Your order could ship from a variety of locations depending on the merchant and your purchasing item(s). Online marketplace products typically deliver from Phnom Penh, Cambodia.
4. What do I do if my item(s) was shipped to the wrong address ?
You are able to change the shipping address as soon as you realize that it was shipped to the wrong address, Our Customer Service team will deal with your items and deliver to your correct shipping address. We recommend you to contact our team by submitting the tracking numbers to see if they can reroute your order to another address.
5. When will I receive my products ?
Your shipping time depends on your item origin.
5.1. Products is normally taking 1-2 business days to deliver to your shipping address.
5.2. In Phnom Penh City : $1.50 / Package
In Province : $2.50 / Package
6. Why does the tracking information show that the item has been delivered, but I did not receive anything ?
Your package might be delivered to your shipping address and signed by your family member or friends. We suggest you to check with your family member first, If you cannot find it please check your provided shipping information especially your contact number. If you still have any trouble about it, please do not hesitate to contact eMallCambodia Customer Service Center at : (+855) 12 57 57 78 / (+855) 69 57 57 78 / (+855) 88 57 57 788.